齐家论坛 » 意见与表扬 » 惠泉(L&D和特地瓷砖)欺骗消费者、服务态度极差

2008-11-18 12:12 quangtse
惠泉(L&D和特地瓷砖)欺骗消费者、服务态度极差

<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT color=#000000><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">我是在</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">9/29</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">参加上团网组织的团购活动,用现金</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">200</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">元当场下了一张</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">L&amp;D </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">和特地瓷砖的订单(当时接待我的人说这两个品牌的砖都是他们家的),后来经证实确实是一家(百安居的导购员也说这两个品牌都是他们家的)。</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US>ffice<IMG alt="<img" src="./images/smilies/shocked.gif" border=0 smilieid="6"> src="./images/smilies/shocked.gif" border=0 smilieid="6"&gt;ffice" /&gt;<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com<img src=" /><o:p><FONT face="Times New Roman" color=#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT color=#000000><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">订单信息如下</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">:4R203<SPAN style="mso-spacerun: yes">&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>10.8/</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">片</SPAN><SPAN lang=EN-US><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT color=#000000><SPAN lang=EN-US><FONT face="Times New Roman"><SPAN style="mso-spacerun: yes">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; </SPAN>TP00160P<SPAN style="mso-spacerun: yes">&nbsp; </SPAN>42.8/</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">片</SPAN><SPAN lang=EN-US><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT color=#000000><SPAN lang=EN-US><FONT face="Times New Roman"><SPAN style="mso-spacerun: yes">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; </SPAN>LS16019<SPAN style="mso-spacerun: yes">&nbsp;&nbsp; </SPAN>28.8/</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">片</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">(</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">可打</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">9</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">折)</SPAN><SPAN lang=EN-US><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT color=#000000><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">收据注明:</SPAN><SPAN lang=EN-US><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT color=#000000><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">免费加工(直切、斜切都免费)送</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">3</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">元</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">/</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">平方的人工费,</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">120</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">元的搬楼费,满</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">3000</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">元送</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">300</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">元</SPAN><SPAN lang=EN-US><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><o:p><FONT face="Times New Roman" color=#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT color=#000000><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">而当我</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">11/16</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">去门店订</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">LS16019</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">这一款砖时却被告知:</SPAN><SPAN lang=EN-US><FONT face="Times New Roman">L&amp;D </FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">和特地是分开财务核算的,不能享受以上优惠。开单的人没有权限这样做。</SPAN><SPAN lang=EN-US><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><o:p><FONT face="Times New Roman" color=#000000>&nbsp;</FONT></o:p></SPAN></P>
<P><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><FONT color=#000000>强烈要求:上团网与商家联系,给我一个合理的解释!!!!</FONT></SPAN></P>
<P><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><FONT color=#000000></FONT></SPAN>&nbsp;</P>
<P><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><FONT color=#000000></FONT></SPAN>&nbsp;</P>
<P><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><FONT color=royalblue size=5><STRONG>11/18版主回复:13:00联系网友,表示商家当时收了200元开了一张订单,现要去LD买产品,LD表示无法给予以上价格。</STRONG></FONT></SPAN></P>
<P><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><FONT color=royalblue size=5><STRONG>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13:20联系商家,表示当时LD工作人员不在,因LD和特地是同一商家,故将LD的价格写在了特地的订单上。商家表示今天晚上会再回复网友。</STRONG></FONT></SPAN></P>
<P><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><STRONG><FONT color=#4169e1 size=5>11/19版主回复:09:55回访网友,昨天因双方都没接到对方电话,现再次联系商家詹先生今天务必给予网友处理方案。</FONT></STRONG></SPAN></P>
<P><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><FONT color=#4169e1 size=5><STRONG>11/22版主回复:09:20回访网友,表示商家承诺按照订单上所写的“LS16019 28.8/片(可打9折)”折扣给予网友。由于网友已付清全款,差价如何补给网友商家会再和网友电话确定。<BR></STRONG></FONT></SPAN></P>

[[i] 本帖最后由 蓝天 于 2008-11-22 09:24 编辑 [/i]]

2008-11-18 13:05 蓝天
LZ您好,刚才联系您了解了相关情况,等我和商家核实情况后会与您联系。

[[i] 本帖最后由 蓝天 于 2008-11-18 13:48 编辑 [/i]]

2008-11-18 14:07 特地诸葛亮
<P>李小姐:您好! 感谢您对我们问题的反映,</P>
<P>9月29日我们特地的活动方案是: </P>
<P>正价产品享受比团购价格低的优惠,并且享受满3000元返300元,&nbsp;享受3元/平方的人工费,享受120元的搬楼补贴, 由于当时L&amp;D的工作人员也不在,我想我们是同个公司的,我就出于好心,就帮您把它们的两个特价砖的瓷片价格也写上去了,非常的抱歉,我会和您联系,确认您的定单.<IMG alt="" src="http://bbs.shtuangou.com/images/smilies/em18.gif" border=0 smilieid="62"> </P>

[[i] 本帖最后由 特地诸葛亮 于 2008-11-18 15:17 编辑 [/i]]

2008-11-18 15:24 蓝天
LZ您好,商家表示今天晚些时候会再联系您给出处理方案,如您对处理方案不认可请发贴反馈。

2008-11-19 10:01 蓝天
LZ您好,刚才回访您表示昨天您没接到商家的电话,之后您再联系商家,商家也没接到您电话。
刚才我再次联系商家詹先生,要求他今天联系您给出处理方案。

2008-11-21 13:58 quangtse
回复 #5 蓝天 的帖子

请上团尽快与商家联系,尽快给出处理结果,谢谢!

2008-11-22 09:21 蓝天
LZ您好,刚才回访您,您表示商家已和您沟通好,按照订单上所写的“LS16019 28.8/片(可打9折)”折扣给您,由于您已经付清全款,差价如何补给您我会让商家再和您电话确定。

2008-11-26 11:29 quangtse
<P>事情到今天终于告一段落了,其间虽然几经波折,但总算有一个比较满意的结果。</P>
<P>&nbsp;</P>
<P>在这里非常感谢上团客服蓝天的大力帮助,当初之所以选择所有的主材都通过上团订购,图的就是一个省心;当然也为了省些银子,呵呵...。看来是比较庆幸的!当然特地小詹的处理态度也是挺积极的,最终也兑现了自己的承诺。<IMG alt="" src="images/smilies/em18.gif" border=0 smilieid="62"></P>

2008-11-26 11:51 蓝天
<P>LZ您好,问题解决了就好,感谢您对我工作的认可及对网站的支持,同时也认可特地詹先生的处理态度。</P>
<P>祝LZ装修顺利!</P>

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